I get a call yesterday from a nurse returning my call. It goes like this.
Nurse Prompt: Calling you back on a PA request for Mrs. Needy.
Me: When did I leave you that message? (I knew it have been awhile and I was testing her...)
Nurse Prompt: *shuffles pappers*: November....
Me: Yea, I gave up hope, the patient gave up hope...I called the office ATLEAST a dozen times...what is prompting a callback now?
Nurse Prompt: I just got the message...
Me: *thinks to myself...um ok...*
Nurse Prompt: Will you re-send the P.A. info over?
Me: Sure thing. I aim to please.
The P.A. was approved within 4 hours. How hard was that??
Wednesday, January 11, 2012
Monday, January 9, 2012
GUh
Almost all of our first of the year insurance snaffoos have been resolved except two LTC contracts. Which either way, we will get paid...we will just have to send out 30 day supplies vs 31 if it doesn't get resolved. So, we feel like we are in a pretty good place.
The McNasty Twins are in fine form this week. What.ever. 0_o Some days it doesn't pay to get out of bed. I think I should get 1 taser use a year, is that asking too much?
Our after school girls are finally getting it. Well 2 out of the 3. The 3rd is just dumb and hopeless. I call her box of rocks.
The McNasty Twins are in fine form this week. What.ever. 0_o Some days it doesn't pay to get out of bed. I think I should get 1 taser use a year, is that asking too much?
Our after school girls are finally getting it. Well 2 out of the 3. The 3rd is just dumb and hopeless. I call her box of rocks.
Wednesday, January 4, 2012
New Year Crazies
Back to the grind today...I know, I know...I seem a little spoiled that I am just heading back but it just happened that the days fell that way.
But I came back to a shit storm! Somehow the one contract that wacked out at the 1st of the year was one of the biggest and most inportant, depending on how you look at it. It is the insurance processor for all of the state employees! It has literally been a nightmare. We are getting 2 stories. The first is that our contract is no longer active and the second is that there is a glitch and they are working on it. No one can really get their ducks in a row on this. Not our software vendor, not Caremark, not our contract guy...it is crazy. We have 150+ rejected claimes...about half of those we have given them some medication....ugh....
Other then that, thing have went fairly good.
Now we are expirencing Daytrana shortages, though....
But I came back to a shit storm! Somehow the one contract that wacked out at the 1st of the year was one of the biggest and most inportant, depending on how you look at it. It is the insurance processor for all of the state employees! It has literally been a nightmare. We are getting 2 stories. The first is that our contract is no longer active and the second is that there is a glitch and they are working on it. No one can really get their ducks in a row on this. Not our software vendor, not Caremark, not our contract guy...it is crazy. We have 150+ rejected claimes...about half of those we have given them some medication....ugh....
Other then that, thing have went fairly good.
Now we are expirencing Daytrana shortages, though....
Friday, December 23, 2011
Christmas and all that Jazz
Well, the holidays are upon us and I get get a 4 day weekend! I know I will be bored out of my mind and ready to go back to work by Wednesday. Not really certain why we are closed on Monday, but I guess since the doctors offices are closed we are too.
We already received a few crazy calls about people wanting their Narcs but insurance not covering them until monday....well tuesday now. People get so nutty. I guess I dont know since I dont have any addiction issues.
I have really been trying hard with my two female coworkers that I have been having trouble with. Things have thawed slightly. All I can do it try, try try. It is hard.
On a personal note, my husband has slipped a disc in his back and has been off of work for the last two weeks and basically bedridden (rolls eyes). He is getting better but has been such a cry baby. He is driving me crazy! His business (he is a co-owner) will be closed all next week....3 weeks under my feet....I might strangle him....
Anywho, Happy Holidays everyone!!
We already received a few crazy calls about people wanting their Narcs but insurance not covering them until monday....well tuesday now. People get so nutty. I guess I dont know since I dont have any addiction issues.
I have really been trying hard with my two female coworkers that I have been having trouble with. Things have thawed slightly. All I can do it try, try try. It is hard.
On a personal note, my husband has slipped a disc in his back and has been off of work for the last two weeks and basically bedridden (rolls eyes). He is getting better but has been such a cry baby. He is driving me crazy! His business (he is a co-owner) will be closed all next week....3 weeks under my feet....I might strangle him....
Anywho, Happy Holidays everyone!!
Saturday, December 17, 2011
First rule of Pharmacy
The First rule of Pharmacy the hippie Pharmacist-in-Charge at my very first pharmacy job taught me was: there is no crying in Pharmacy!
You have to develope a tough skin when dealing with the public in a customer service/retail position. Not only that, often times they are sick, hurt, tired, or dealing with sick/hurt or tired children. Tempers flair all the time and often times you may not be the cause of their ire but you may get the back end of it.
This was probably the best piece of advice I received for working in this field.
You have to develope a tough skin when dealing with the public in a customer service/retail position. Not only that, often times they are sick, hurt, tired, or dealing with sick/hurt or tired children. Tempers flair all the time and often times you may not be the cause of their ire but you may get the back end of it.
This was probably the best piece of advice I received for working in this field.
Wednesday, December 14, 2011
An update
So my manager had a talk with one of my coworkers about her inaproprate behavior and she said ok and she was sorry. Within the hour she became hostile towards me. He witnessed this and asked me about it later. I wasn't even going to bring it up because I am use to her attitude at this point. He was pretty dumb founded that she would blatantly disregard his authority. We are owned by a non-pharmacist, so he is trying to find a way to resolve the conflict. Both the owner and the manager are laid back, passive people so this has been a challenge. I don't even think my manager has been able to talk to the owner about the issues yet.
It is frustrating to me because these two other techs are idiots. I am not even being a petty jerk when I say this. These are two 30-something small town women who still have high school mentalities. They think they are big fish. The thing about big fish in a small pond is when you take that same fish and put them in a big pond and they don't look quite so big anymore. Thats my view. I grew up in a huge city. My views and experiences are vast in comparison. I am good at what I do. I am efficient and well trained. I am educated. I come to work, do my job and go home. Where ever I am needed, I will pitch in.
Subsequently, my store owner has taken note of my hard work and dedication. She has tasked me with other projects and jobs. And there is an undercurrent of jealously. I can certainly understand that. I am not rubbing anything in any ones faces or trying to make anyone feel bad. I often work one-on-one with her on projects not necessarily related to the pharmacy. What am I supposed to do? She signs my check!
Jealousy is a green eyed monster. It turns perfectly normal people into horriable humans who bully, gossip and hate for no reason.
It is frustrating to me because these two other techs are idiots. I am not even being a petty jerk when I say this. These are two 30-something small town women who still have high school mentalities. They think they are big fish. The thing about big fish in a small pond is when you take that same fish and put them in a big pond and they don't look quite so big anymore. Thats my view. I grew up in a huge city. My views and experiences are vast in comparison. I am good at what I do. I am efficient and well trained. I am educated. I come to work, do my job and go home. Where ever I am needed, I will pitch in.
Subsequently, my store owner has taken note of my hard work and dedication. She has tasked me with other projects and jobs. And there is an undercurrent of jealously. I can certainly understand that. I am not rubbing anything in any ones faces or trying to make anyone feel bad. I often work one-on-one with her on projects not necessarily related to the pharmacy. What am I supposed to do? She signs my check!
Jealousy is a green eyed monster. It turns perfectly normal people into horriable humans who bully, gossip and hate for no reason.
Friday, December 2, 2011
Crummy
Things have gotten really crummy at work, I cant even discuss it with out breaking out in tear of frustration. But I am still reading my favorite blogs and hopefully things look up soon.
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